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Hosting is a service for providing disk space for physical placement of information on a server that is constantly on the network (usually the Internet). The server can be owned either by the service provider or by the client. In the latter case, the service is called collocation.
Usually, the concept of hosting services means at least the service of placing site files on a server running the software necessary to process requests for these files (web server). As a rule, the hosting service already includes the provision of space for mail correspondence, databases, DNS, file storage, etc., as well as support for the functioning of the corresponding services.
Database hosting, file hosting, e-mail hosting, DNS services can be provided separately as an independent service or included in the concept of a service.
If the support service does not respond within 6 hours, then they ignore me (in the case of an E-mail letter). This is not entirely true, most often tech support or checks mail on a schedule, in which case you simply could not get into a period of time or were simply busy with other problems. In addition, in the contract, conditions or in any other document, the response time in those. support, most often it is a day, which is quite an adequate period. It is also worth revisiting the contact page again, perhaps there will be an icq msn skype number, which will answer you faster. But no matter what happens, remember that support is supported by people like you and me, and it is simply inadequate to demand service from thousands of incoming requests at once. Everything is done on a first come, first served basis and a day is quite a satisfactory period. If you are not answered on any of the reference contacts, you can write a complaint to a special address that must be indicated on the site. Most likely, they will apologize to you because of the high load, otherwise - you were ignored, although the option of an error in the "address" field (when typing a message) can never be ruled out.
Paid hosting differs from free hosting by the quality of services provided and technical support. No, this is absolutely not the case, free hosting is not always less stable, since it often has its own CMS, and this already suggests that people did not do everything "Nasharu", they invested both financially and morally. But the free option is less responsible for the safety of data and material losses if it breaks. Free hosting, on the other hand, is not so much stable as reliable, since the hoster charges a fee for this reliability and data safety. In some cases, a serious hoster is liable for the provided loss in the event of a breakdown or other situations that arose on the hosting side. True, this fee rarely exceeds the monthly payment of the client, but all these details must be specified in the contract. The issue with technical support is more controversial than with quality, since the volumes and the situation itself on the two types of hosting are completely different. Free hosting is considered less elite and does not deserve the attention of a wealthy and respectable businessman, it attracts more low-budget or amateur projects, and those who create them most often understand everything that a site builder and a hosting user need to know, from this it follows that he asks fewer questions , besides, the volume of work for a free hoster is less. On paid hosting, everything is different, the situation is most often the following plan, a person wants to make a website for a company or some agency and all he knows is that he liked "this" site and he wants about the same but with different pictures, he buys hosting, hires a web master who will make him "the site of his dreams". While the web master is doing it, he will take this opportunity to ask him about this and that. No, no, not about what tag is there or about the percentage of the code's validity. In the end, he will get the web master and the latter will set a new record for the speed of the project. After that, the satisfied customer will redirect all his questions to those of the web hosting support, from which support will become less accessible to others, will be busy answering his questions, since this is the responsibility of those support, to help customers.
Unlike free hosting, paid hosting provides unlimited opportunities for the implementation of any project. This time, it really is, free hosting often prefers to provide a person with their own CMS or simply not install PHP MySQL and other things, which, by the way, are part of the puzzle on the way to the implementation of any project. In addition, the limits on free hosting sometimes reach the mark of 100 points or more. Still, there are those that meet almost all the requirements, but they either have a weak Internet, which makes the site load unbearably long, or, even more ads than others. All these things, advertising, big restrictions, and so on, put free hosting in second place and give way to paid hosting. All scripts and extensions necessary for the work are installed on paid hosting. Also, on paid hosting there is complete freedom of action, there is no need to make the site exactly the same or it is necessary to place advertisements on the half of the page, paid hosting also provides a "stronger" Internet. Complete freedom of choice in the CMS and its configuration. Of course, paid hosting also has rules and even more strict supervision over their implementation, but these rules only limit such things as pornography, violence, and so on. But they do not limit the actions of a person in relation to what his site should be, what should be on it and how it should be presented to the user.
In case of loss of material resources due to problems on the hosting side, the hosting is obliged to reimburse the entire lost amount (for example, the loss went to advertising impressions). This is not at all a controversial issue and it is discussed before hosting services. Namely, in the rules or an agreement, if such is concluded between the client and the hoster. If compensation is agreed, you have to prepare to prove that you suffered losses precisely because of the shutdown and that the amount was exactly that, and not half as much, and this is most often a long and tedious process. Hosting will not rush to pay anything, as such complaints may be written by scammers. And it’s not a fact that the client lost money due to a disconnection, and not because of a break in any agreements with his advertiser an hour or two before the failure on the hosting side and wants to receive money from the already mentioned hosting as compensation. Therefore, you should prepare for a long dialogue or have irrefutable evidence in order to solve everything quickly.
The price for a normal hosting is at least 150 rubles. This is true, but here it is necessary to stipulate what we mean by the word "normal". In this case, we mean the widest range of services, but with a limited number of databases or mailboxes. But the minimum set includes everything you need such as PHP MySQL and so on. But at the same time, the number of some additional services is limited (DB for example.)
If you do not install something, for example CMS, hosting is to blame. It all depends on a number of reasons. First and foremost, users often make mistakes without realizing it. There are many reasons, but the most common is lack of basic knowledge. The most common error is with the CHMOD setting. Chmod - change access rights to files and folders. The name comes from the Unix OS program chmod, which actually changes the permissions for files, directories, and symbolic links. If these rights are improperly manipulated, the installed programs and scripts can generate a wide variety of errors. But most often the reason for the error and the list of folders to which you need to give one or another access level are written. Also, attempts to combine incompatible ones can be added to the list of user errors. There are also many examples. The most common is an attempt to install add-ons from an earlier one to a later CMS, or vice versa. Some CMS of course support such features, but for this they require certain configuration. The third point we have is ignoring the attached instructions and documentation. After all, in them everything is often written down in steps, all possible errors and settings are described. Of course, some of them are completely in English, but seriously engage in creating a website without basic knowledge of English, and to read such instructions, you rarely need something more basic knowledge. Having listed the three most common mistakes, we can draw a conclusion. Before blaming hosting or someone else for the fact that because of it something does not work for you, carefully read all the accompanying instructions for the product being installed. But what if we did everything right? There is one formality that needs to be done before complaints. You need to re-read all the terms on which hosting services are provided to you. Perhaps they spell out the reason why something is not working for you.
Those who have more expensive services have better hosting. Before ordering a hosting, the question always arises, and from whom to order certain services. Someone prefers a beautiful website design for a hosting company. Someone has her low or high prices. For some, slightly inflated prices even inspire solidity. The best option is to collect information based on reviews on the forums. Moreover, you need to start not with a forum hosting company, but with independent ones, those on which ordinary users live. High prices don't say anything, but be prepared that higher quality hosting will have a higher price. In this case, it is worth looking through the entire list of services that the company provides for one or another fee. It is also worth making sure that the option you choose meets all your technical needs. If you wish, you can analyze the sites hosted on this hosting.
In principle, the hosting administration has full access to my files and the site as a whole. I guess, yes. But legally, no. Elementary logic says that your site is hosted somewhere on disk. It is somewhere in the possession of the hosting company, so physically it has full access to it. In addition, some hosters provide a backup service, which is, in fact, downloading all your pages, files, archives, everything that is hosted to a backup storage location. But legally (with a typical agreement between the hosting company and you - the person who ordered the hosting), the hosting company has no right to use your materials for their own purposes, change any settings directly on your site, and so on. But the administration still has the right to a general review and check your sites for viruses or phishing. But all this is done on the basis of the concluded agreement, in which everything is stipulated.
The hosting administration will never, under any circumstances, ask for your data, such as login and password. As already mentioned above, the administration has full and not extensive rights, it just does not always have the right to use them. Your login password is also stored somewhere, namely in the database, to which the administration applies if necessary. Therefore, all questionable requests and letters that your account has been attacked, we urgently need such data, you can ignore even in a real attack. Scammers can simply seize the opportunity and shock you. Therefore, be always vigilant and do not make rash and stupid decisions.
If I was rude in those hosting support, I don't have to write a letter to the administration. They will still ignore and protect their employee. Misconception. Everything is harsher than you think, if you think that when they apologize to you and perhaps some compensation, the employee gets off with a simple remark - you are mistaken. It's just that such incidents are trying not to publicize, and the employee will face serious punishment. But there is one point - you need to prove the guilt of those support employees. If the correspondence was conducted via icq, it will not be so easy, since deleting or faking the history is a couple of trifles, you can take a screenshot that will increase your chances of success. True, you can be saved by the option in which those support communicates not through a standard client, but written specifically to fix such cases. A more effective option is when using the chat built into the site. Moreover, 90% of all communication is recorded in a special source. Moreover, the support cannot delete the history from there. Therefore, the more evidence, the sooner the denouement will come. But do not be discouraged, even if you do not have them at all, the administration will try to find out everything by its own methods. Everything that is written above applies to companies that care about their reputation and this reputation is dearer to them than the employee. In addition, they often have everything thought out and reliably recorded, which will facilitate your negotiations and punishment of the culprit.
The hosting company will in every possible way help the prosecutor's office in identifying elements of fraud on your site, which are punishable in accordance with the current legislation. Quite right, when initiating a criminal case, the company is obliged to provide the required information about who the criminal case was initiated against, if there is a request of course. But it is quite likely that the hoster will notice your actions before you have time to steal something. All such cases are stipulated by an agreement between the hosting company and the hosting customer. Again, we are talking about legal and “white” hosters with a reputation. In any case, the creation of illegal sites is not acceptable and not correct in moral terms. Respect yourself and the rest of the network. And do not forget that responsibility for what you have done will no longer be virtual, but real.